1. How long does shipping take?

  • Shipping times vary depending on your location and the shipping method selected. Generally, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. Please refer to our shipping policy for more detailed information.

2. What payment methods do you accept?

  • We accept major credit cards (Visa, Mastercard, American Express), PayPal. You can select your preferred payment method during the checkout process.

3. Can I return or exchange a product?

  • Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 30 days of receiving the product. Please review our return policy for detailed instructions.

4. Are there any additional costs such as taxes or customs fees?

  • The prices listed on our website do not include taxes or customs fees. Depending on your location, additional charges such as sales tax or import duties may apply. These fees are determined by your local customs office and are the responsibility of the customer. Please check with your local customs authority for more information.

5. How can I track my order?

  • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or with the respective shipping carrier.

6. What if I receive a defective or damaged product?

  • In the rare event that you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the item. We will guide you through the return or exchange process and ensure that you receive a replacement or refund.

7. How can I contact customer support?

  • Our customer support team is available to assist you. You can reach us through our contact page or by emailing support@divinephoenixstore.com We strive to respond to all inquiries within 24 hours.

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